The IT department can be considered to be the backbone of your organization. Even the smallest malfunction can bring your daily operation to a complete halt. Instead of spending a fortune maintaining an in-house IT department, you should outsource this function. That way you can be assured of quality service, without having to worry about it. Here are 5 tips to successfully outsource your IT department:
Hire the Right IT Company
We’ve already talked about the importance of the IT department. If you’re going to trust someone with such an important function, then they better be trust-worthy. Vet a couple of IT companies before making your final decision. Since they’ll have access to sensitive information, it’s imperative that you can trust them completely. A confidentiality agreement with the IT Company will help build such kind of trust. It might make you seem paranoid, but at least your interests will be safe.
Make Sure All Your Needs Are Met
When you hire an IT company you need to ensure that they can deliver on their promises. It is your job to make your needs clear, so that there is no miscommunication on your part. Tell the IT consultant what you expect from his company and see if they can oblige. This may include regular network maintenance, immediate assistance in case of system failure and regular updates. Your contract should stipulate these requirements, so that it’s official.
Take the Cost into Account
Cost is an important factor when it comes to outsourcing. One of the main reasons for outsourcing a business function is to lower costs, so that should be high on your list of priorities. If the move isn’t reducing your overall expense even a little bit, then you should reconsider it. There’s no point in moving the IT department outside the organization and paying more at the same time. That’s not how a good entrepreneur functions.
Use this Opportunity to Upgrade
Since you’re already restructuring your IT department, this would be a great opportunity to upgrade. Invest in new technologies such as cloud computing and VoIP if you don’t have them already. It’ll add to the cost of the restructuring, but it’ll be worth it in the long run. If you don’t do it now, then you probably never will. These new technologies will make daily operations easier, thus increasing productivity.
Review Your Decision
Just because you’ve made a decision doesn’t mean you have to stick to it. If after a couple of months you don’t feel like the new structure is benefiting you any way, then you can always go back to the old ways. You need to keep reviewing your decision every couple of months to see if it’s benefiting your company. If the change proves to be unfruitful, then it would be foolish to stick to it and continue to lose money.
Outsourcing is a major decision and it should not be taken lightly. Take your time and consult with people you trust to see if it is the right decision to make.
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